(4.5 / 5)1605+ Ratings

Better World Books Reviews

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Overall Rating

4.5
4 Reviews
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About Better World Books

Better World Books is a socially responsible bookstore that offers new and used books at bargain prices. They provide free shipping for their products. The company also has a unique model where they donate a book for every book sold. They collect surplus materials from libraries, bookstores, and college campuses, and sell those used books. A portion of the revenue from each sale is contributed to support literacy, libraries, and education. They also offer services for libraries, campus booksellers, and individuals, making it free and easy for them to get involved in supporting global literacy. For booksellers, they generate revenue by selling surplus materials on over 30 channels around the world.

Better World Books Pros & Cons

Pros:

  • Affordable Prices: Better World Books offers books at affordable prices, making it a cost-effective option for book lovers.
  • Quick Shipping: The website provides fast shipping, with most orders fulfilled within 1-2 business days and standard shipping taking 5-7 days.
  • Free Shipping: Free shipping is available on orders over $15, and expedited shipping options are also available for an additional fee.
  • Donation to Literacy: For every book sold, Better World Books donates a book to someone in need, promoting literacy and education worldwide.
  • Positive Reviews: The site has a high overall customer rating, with many customers praising the quick delivery and good condition of the books.

Cons:

  • Order Accuracy Issues: Some customers have reported receiving books that do not match the listed description, including incorrect editions and authors.
  • Customer Service Concerns: There have been complaints about poor customer service, including refusal to provide refunds or return shipping labels, and requiring customers to pay for return shipping.
  • Quality Control Issues: Some customers have received books in poor condition, such as those with black marker marks or bent covers, despite being listed as "very good" or "like new".
  • Unrealistic Expectations: Some customers have been told to verify ISBN numbers, which seems unrealistic and can lead to frustration.

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Better World Books Customer Reviews (4)

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Philipp Moeller
Philipp Moeller
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Feb 11, 2023
James Marlowe
James Marlowe
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Feb 10, 2023
Cecilia McDermott
Cecilia McDermott
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Feb 9, 2023
Selena Maters
Selena Maters
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Feb 8, 2023

Better World Books Customer’s Q&A

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Better World Books Features and Benefits

Key Features and Benefits of Better World Books:

  1. Social Impact:

    • Literacy Programs: A portion of each book sale is donated to support literacy initiatives worldwide.
    • Book Donations: One book is donated for every book sold, promoting literacy and education.
  2. Eco-Friendly Practices:

    • Book Recycling: Enables books to be reused or recycled, reducing waste and the impact on landfills.
    • Sustainable Sourcing: Focuses on sustainable sourcing and minimizing environmental impact.
  3. Customer Benefits:

    • Free Shipping: Offers free shipping worldwide on many orders.
    • Quality Books: Provides a wide range of new and used books, including rare and out-of-print titles.
    • Affordable Textbooks: Offers affordable textbooks for students and educational institutions.
  4. Partnerships:

    • Library and Institutional Sales: Collaborates with libraries and educational institutions to source books and support literacy programs.
    • Non-Profit Partnerships: Works with non-profit organizations to generate revenue and support literacy efforts.
  5. Customer Engagement:

    • Loyalty Programs: Offers loyalty programs and personalized recommendations to enhance customer experience.
    • Community Involvement: Engages in community activities, including book donation drives and educational workshops.
  6. Marketplace Exposure:

    • Multi-Channel Sales: Sells books on major online channels, including Amazon, eBay, and AbeBooks, ensuring broad market exposure.
  7. Customer Support:

    • Customer Service: Provides reliable customer service through various channels, including live chat support and email newsletters.
  8. Data Analytics:

    • Data Analysis: Utilizes data analytics to understand customer preferences and optimize sales strategies.
  9. Community Outreach:

    • Volunteer Opportunities: Offers volunteer opportunities for customers to participate in book donation drives and other community activities.
  10. Transparency and Reporting:

    • Impact Reporting: Provides detailed reports on the environmental impact and sales statistics through the Client Portal.

Better World Books Pricing

Better World Books offers free shipping for libraries and bookstores when they send their surplus stock to the company. There are no service fees, sign-up fees, monthly fees, or one-time fees associated with their Discards and Donations service. However, if you are a customer purchasing books from their website, shipping rates vary depending on the service chosen:

  • Standard Shipping: 5-7 business days, $1.49 for orders under $15.
  • Expedited Shipping: 2-3 business days, $9.99 for one item, $3.99 per additional item.
  • 2nd Day Shipping: 2 business days, $24.99.

For libraries and bookstores, the focus is on maximizing revenue without any additional costs, ensuring that each saleable item can generate funds for the library or a non-profit literacy partner.

About betterworldbooks.com Payment Method?

BetterWorldBooks.com accepts several payment methods. They accept Apple Pay, which is exclusively for shoppers using Safari on iPhones, iPads, or Mac computers. They also accept Google Pay, which is a fast, easy, and secure way to pay online using the cards saved to your Google Account. Credit or Debit Cards such as Visa, MasterCard, Discover, and American Express are accepted. Gift Certificates from Better World Books can be used or combined with other payment methods to complete an order. They also accept all forms of PayPal transactions including eChecks. Pre-Paid Gift Cards backed by American Express, MasterCard, and Visa are accepted, but these cannot be combined with other payment methods. Please note that they do not accept Cash, COD, Paper Check, or Money Order. If you encounter any issues during checkout, make sure that your card supports online shopping and has been registered to a billing address. If you are still having difficulties, you may want to contact your bank or the card issuer. If you have a PayPal account, you should be able to successfully checkout with PayPal as your payment method.

Better World Books FAQs

FAQ

Better World Books Alternatives

The top 10 alternatives to BetterWorldBooks.com are:

  1. ThriftBooks.com - With 12.9M visits, it is the top competitor.
  2. Wob.com - With 1.4M visits, it is the second most similar site.
  3. HPB.com - With 890.8K visits, it ranks third.
  4. AbeBooks.com - With 8.1M visits, it is the fourth most similar website.
  5. BookShop.org - With 2.9M visits, it ranks fifth.
  6. BookScouter.com - With 646.7K visits, it is another competitor.
  7. Alibris.com - With 996.1K visits, it is known for selling new and used books, textbooks, music, and movies.
  8. AwesomeBooks.com - With 1.2M visits, it offers free UK delivery and donates a book for every book sold.
  9. PangoBooks.com - With 607.3K visits, it is another competitor in the used book market.
  10. Indigo.ca - With 4.8M visits, it is a significant player in the Canadian book market.

These sites offer a variety of used and new books, often with competitive pricing and additional features like free shipping and charity donations.

FAQ

What are the shipping rates for Better World Books?

Better World Books offers free standard shipping on orders over $15 for books shipped from US, UK, and new book supplier facilities. For orders under $15, the standard shipping rate is $1.49 per book. Expedited shipping options are also available at additional cost.
FAQ

How long does it take for Better World Books to fulfill an order?

Better World Books requires 1-2 business days for order fulfillment, after which shipping time should be factored in. Delivery time varies by shipping method and destination.
FAQ

What are Better World Books' shipping restrictions?

Better World Books is not currently shipping to the following countries: CU, IR, KP, SD, SY, UA, RU, and BY. Delivery to Alaska, Hawaii, Guam, and Puerto Rico may also take longer than standard delivery times.
FAQ

What is Better World Books' return policy?

Better World Books offers returns within 30 days after the estimated delivery date for most items, provided that items are in their original condition. Used items must have the SKU sticker on the spine or back, and new items must be unused with sealed components, if applicable.
FAQ

What payment options are accepted by Better World Books?

Better World Books accepts Apple Pay, pre-paid gift cards, PayPal, gift certificates, credit or debit cards for payment.
FAQ

About betterworldbooks.com Prices and Cost?

BetterWorldBooks.com is a socially responsible bookstore that offers new and used books at bargain prices. They are known for their free shipping policy and for donating a book for every book sold. They have a vast selection of cheap books, including rare titles. Whether you're a student seeking budget-friendly textbooks or a voracious reader in search of captivating reads, you can find unbeatable deals on their website. They also have a Bargain Bin for even more affordable options. There are no service fees, sign-up fees, monthly fees or one-time fees associated with their service. They also cover the cost of collection as part of their free service. For orders of $15 or more, shipping is free.

FAQ

How do I sell my books on BetterWorldBooks.com?

To sell your books on BetterWorldBooks.com, follow these steps:

  1. Gather and box your surplus materials.
  2. Better World Books coordinates and pays for items to be shipped to one of their four distribution centers.
  3. Items are sorted and scanned, and each saleable item is listed on all major marketplaces.
  4. Enter the ISBNs of the books you are interested in selling. The books will be added to your buyback cart and the buyback price will be shown.
  5. Adjust the quantities and choose how you want to be paid.
  6. Choose the literacy partner you want your buyback to benefit and decide if you would like to make an additional contribution to that partner’s literacy initiatives.
  7. Print your pre-paid USPS Media Mail label and packing slip.
  8. Package your books and drop them in the mail.
  9. Once Better World Books receive your books in their warehouse, they’ll process them and issue payment.

Remember, Better World Books pays for shipping, so it's free for you. They also make a donation to literacy for each book they purchase. You can even choose which of their partners you want your buyback to benefit. If you have any changes to your buyback cart, be sure to click ‘Update Cart’. It's that simple and straightforward to sell your books on BetterWorldBooks.com.

FAQ

About betterworldbooks.com Popular Products and Services?

BetterWorldBooks.com is a socially responsible bookstore that offers a wide selection of new and used books at bargain prices. They provide free shipping and for every book sold, they donate a book. Their popular products include bestsellers, rare titles, and a variety of genres such as fiction, children's books, young adult, mystery thrillers, biography & memoir, religion, social science, and business. They also offer textbooks, reference books, academic journals, and test prep materials. In addition to selling books, Better World Books also provides services for bookstores, wholesalers, and distributors by selling their surplus materials on various channels around the world.

FAQ

What is the mission of BetterWorldBooks?

The mission of Better World Books is to harness the power of capitalism to bring literacy and opportunity to people around the world. They are a for-profit social enterprise that collects and sells books online to fund literacy initiatives worldwide. They collect books from libraries, bookstores, college campuses, and other sources with surplus materials, helping to divert used books out of landfills and back into the hands of readers. They sell these used books and contribute a portion of the revenue on each sale to support literacy, libraries, and education. Books that cannot be sold are frequently donated to at-risk communities. They also offer paid time off to employees who volunteer. They have a Drop Box program that addresses the environmental impact while also building advocacy around education and book donations. They are committed to creating a positive social and environmental impact and are proud to be B Corp™ certified, which is awarded to companies that achieve high standards of social and environmental performance, transparency, and accountability. They also have a Book for Book Program where every time you buy a book at BetterWorldBooks.com, they donate a book to someone in need. They believe in the power of knowledge and aim to help those who supply it and share it with those who crave it. Their goal is to make a difference in the world, one book at a time..

FAQ

What is the return policy of BetterWorldBooks.com?

Better World Books values your satisfaction and offers you returns within thirty (30) days after the estimated delivery date on most items. All returned items must be in the original condition; used items should include the SKU sticker located on the spine or back of the product, and new items should be unused with sealed components, where applicable. If you have an incomplete, incorrect, or damaged shipment, please contact their Customer Care team before proceeding with the return. They reserve the right to charge a processing fee and/or return shipping fee for any return/refund that is not the result of Better World Books' error. Shipping and processing fees previously paid by you are all non-refundable. Items that may not be returned include requests made after the thirty (30)-day return/refund window timeframe, used items that do not have a SKU sticker located on the spine or back of the product, and new items that have been used. New items will be subject to a processing fee if returned. Please allow up to five business days from the arrival date to process the return. Once a return is processed, you should receive a notification to the email address used to place the order and the refund back to the original form of payment. You'll also be able to see the order status on your account page if the refund has been completed. If your return has not been processed within five business days, or if you don't have tracking and it's been more than 14 business days since you mailed your return, please contact them.

FAQ

How long does it take to receive my order from BetterWorldBooks.com?

When you place an order on BetterWorldBooks.com, please allow 1-2 business days for order fulfillment. The delivery time is counted in business days from Monday to Friday and does not include weekends or holidays. The Standard delivery time for orders shipping from U.S. facilities is 5-7 days, and for orders shipping from UK facilities, it's 3-7 days. For International orders, the delivery time is 10-21 days. Please note that new books will ship separately from Better World Book items. Delivery to Alaska, Hawaii, Guam, and Puerto Rico may take up to 21 days. Expedited, 2nd-Day, and Next Day orders must be placed by 11:00 AM local time and apply only to business days from Monday to Friday. Items from one order may be shipped in multiple packages.

FAQ

betterworldbooks.com Return Policy?

Better World Books values your satisfaction and offers you returns within thirty (30) days after the estimated delivery date on most items. All returned items must be in the original condition; used items should include the SKU sticker located on the spine or back of the product, and new items should be unused with sealed components, where applicable. If you have an incomplete, incorrect, or damaged shipment, please contact their Customer Care team at help@betterworldbooks.com before proceeding with the return. They reserve the right to charge a processing fee and/or return shipping fee for any return/refund that is not the result of BWB’s error. Shipping and processing fees previously paid by you are all non-refundable. Items that may not be returned include requests made after the thirty (30)-day return/refund window timeframe, used items that do not have a SKU sticker located on the spine or back of the product, and new items that have been used. New items will be subject to a processing fee if returned. Items must be returned to the location from which the shipment originated.

As for the shipping policy, they ship 94% of their orders within 1 business day of when the order is placed, and often even faster than that. They offer 100% no questions asked returns. Please note that items from one order may be shipped in multiple packages. Each shipment will be assigned its own tracking number. Tracking numbers are uploaded to your Better World Books account & order history after shipping.

FAQ

What is the contact number of Better World Books?

The contact number for Better World Books is (574) 252-5303. They also have a customer service email at help@BetterWorldBooks.com. For locations in the United States, you can reach them at 888-510-7107. If a drop box near you is full, you can contact them at the same number, select option 1, and then enter the 5 digit unit number. You can also email them at unitfull@betterworldbooks.com. Please note that this email is monitored daily from Monday to Friday during normal business hours, 8a-5p (ET)..